Terms & Conditions
All sales made by Bella Torte are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions and if there is anything you do not understand please feel free to contact me.
I offer a high standard of professionalism, which includes compliance with the Data Protection Act.
I am on hand for any questions or support you may need right up to and including the day of your event.
Your cake is very important to me. Please take the time to check your copy of the Order Form carefully and let me know within three days of placing your order if changes are needed. It is your responsibility to advise Bella Torte of any alterations to the original order. Bella Torte reserves the right to increase a quoted fee in the event that the customer requests a variation to the work agreed. Whilst every effort will be made to assist you, please note that late changes cannot always be guaranteed.
From time to time certain materials for my celebration cakes and wedding cakes may become obsolete or no longer be available from my suppliers, e.g. pre-manufactured items or ribbon colours. This is totally out of my control, however I will endeavor to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases I will try to contact you to advise you of any such changes, however Bella Torte reserves the right to replace these with components of equal or better quality without consultation.
Please note cakes with sponge tiers or cupcakes may not be completed until the day prior to or the day of the celebration to ensure the cakes are as fresh as possible. Please pre-arrange viewings of any wedding cakes ordered. Bella Torte accepts no liability for any omissions or errors on wedding cakes if not viewed by the customer prior to the wedding.
Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nut products may be used in order cakes and fillings. Raw materials used may not be free from dairy, wheat or gluten. Allergy information is provided with all cake orders. Please make Bella Torte aware of any allergies at the time of ordering.
It is important that all non-edible items are removed before the cake is cut or consumed. Information will be given at the time of delivery to pass to any involved parties e.g. caterers.
My handcrafted flowers are made from edible ingredients so that they can be placed on a cake. Please note that they are not to be consumed due to the fact that they dry hard and often have concealed wires.
As each client and order is unique, pricing will vary depending on many factors, however I am happy to provide approximate quotes with no obligation.
Due to the unique nature of each cake design and very personal service throughout, the very intricate designs will obviously carry the greater cost.
The price will be as stated on the Order Form. The customer will agree to pay the full price to Bella Torte in accordance with the Order Form after the details are checked and agreed by them.
All wedding cake orders require a non-refundable deposit of 50% of the total cost. All other cake orders require a non-refundable deposit of 25% but not less than £25.00. Please note that all deposits are non-refundable and non-transferable. All deposits become due when the order has been placed and details checked and agreed by you. All orders will be accepted only when the deposit has been paid.
I require payment to be made by:-
or Automated payment – Direct Bank/Building Society Transfer (Please ask for details)
Final payments for all orders must be made at least 28 days prior to delivery/collection/set-up or as stated on your Order Form.
In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. Bella Torte accepts no responsibility for any loss however caused or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges, which have been incurred as a result of payment failure.
Wedding cake or special order cancellations:
As your wedding cake and/or special order booking is reserved solely for you and certain components for the cake(s) may be ordered months in advance, the following conditions are implemented when an order is cancelled:-
6 months from delivery date – 50% of the total cost will be payable.
0-3 months from delivery date – 100% of the total cost will be payable.
Wedding cake/special order cancellations must be made in writing.
Other cake order cancellations:
Full payment is required if cancellation is within 2 months of delivery date. Prior to this a refund of any monies paid less deposit will be made.
Collection /Delivery/Set Up
Delivery is available within a 100 mile radius of my base in Frimley Green, near Camberley in Surrey (please ask for a quote). The radius includes areas in Hampshire such as Farnborough and Fleet, Berkshire and Surrey.
Delivery and set up will quoted for dependant on distance, this will include fuel and time taken.
All delivery times are subject to availability. If you have a specific date and require delivery at a certain time, please specify this when placing your order. I will do my best to accommodate your requirements.
It is your responsibility to ensure that they you have given me correct delivery information and that someone is available to receive your cake. A signature will be required for the receipt of the order upon delivery.
If the recipient is not in, the order will be returned to Bella Torte who will contact you to arrange an alternative delivery time, for which an additional charge will be payable. Bella Torte accepts no responsibility for any loss or consequential loss incurred by the customer as a result e.g. a wedding without a wedding cake.
Your order may be collected at a pre-arranged time. A signature is required upon collection confirming that you have received your order in good condition and as specified.
Should you require your cake to be delivered, Bella Torte will deliver and set up the cake as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure that Bella Torte has been provided with the set-up details and that arrangements have been made with the venue for the location and display of your cake. Bella Torte cannot be held responsible for the location of the cake at the venue. Please ensure, therefore, that the display location is level, stable, strong enough to hold a cake and out of direct sunlight, damp or a strong draft.
Please also remember that chocolate-covered cakes and some floral decorations can melt in warm conditions such as inside a marquee on a hot summer’s day.
Once the cake has been delivered/collected, set up and signed for, Bella Torte is unable to accept liability for any interference with, or damage to, the cake thereafter.
If a cake is to be delivered and set up by Bella Torte, a signature will be required from the venue management confirming the cake has been received and set up in good condition. A photograph of the cake will be taken prior to departure by Bella Torte to verify that the cake has been set up and left in good condition.
I can supply top quality oak boards for your celebration cake to stand on, which can be kept as a stunning cheese board after the event. Alternatively, I can create a bespoke cake stand for you, hand-tailored to your chosen theme.
If you choose to have your flowers displayed after your celebration, I can do this for you.
Contact me for more details
Copyright, Publication and Promotional Rights
Please note that no person shall have entitlement to copy or reproduce any form, or otherwise make use of any image, photograph, design or other document or item produced by or on behalf of Bella Torte without the prior written consent of Bella Torte.
By signing the Order Form the customer agrees that Bella Torte is the sole designer and owner of the final cake design. All rights in any original designs created and designed by Bella Torte shall remain the exclusive property of Bella Torte.
From time to time my designs may be published in the media e.g. wedding magazines. I reserve the right to use any image of a customer’s cake, made by Bella Torte, for publication after the delivery date unless previously agreed in writing between the customer and Bella Torte.
The customer has no ownership rights over any cake design. Exclusivity of cake designs between my customers is not guaranteed unless the customer commissions an exclusive design.